Public E-service Value Co-creation to Increase Citizen Well-being

Vita Nurul Fathya (), Gunawan Ari Nursanto and Rasona Sunara Akbar
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Vita Nurul Fathya: Polytechnic of Immigration
Gunawan Ari Nursanto: Polytechnic of Immigration
Rasona Sunara Akbar: Polytechnic of Immigration

Public Organization Review, 2025, vol. 25, issue 2, No 20, 772 pages

Abstract: Abstract This study examines the Value Co-creation model in electronic public service applications to enhance citizen well-being. Using a sample of students aged at least 17 years who have previously used such services, this research surveys perceptions regarding application features, systems, participation behaviour, citizenship behaviour, and well-being. The findings indicate that the interaction of application features and systems with citizens’ participation and citizenship behaviours significantly impacts their well-being. Theoretical implications include advancing the understanding of value co-creation in public e-services, specifically in the context of mandatory participation. Practical implications suggest that public e-service providers should enhance application features and systems to facilitate value co-creation, thereby improving citizen well-being.

Keywords: Value co-creation; Well-being; Public e-service; Participation; Citizenship (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1007/s11115-025-00842-z

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