Digital Transformation in Public Sector: Enhancing Employee Motivation and Performance

Muhammad Hammad (), Khatijah Omar (), Muhammad Abi Sofian Bin Abdul Halim (), Muqaddas Abid (), Asad Javed () and Muhammad Junaid Zafar ()
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Muhammad Hammad: Universiti Malaysia Terengganu
Khatijah Omar: Universiti Malaysia Terengganu
Muhammad Abi Sofian Bin Abdul Halim: Universiti Malaysia Terengganu
Muqaddas Abid: Universiti Malaysia Terengganu
Asad Javed: Universiti Malaysia Terengganu
Muhammad Junaid Zafar: Universiti Malaysia Terengganu

Public Organization Review, 2025, vol. 25, issue 3, No 31, 1459-1481

Abstract: Abstract This study investigates the impact of digital transformation on organizational performance in the Punjab Police, Pakistan, considering employee motivation as a potential mediator. Data from 209 employees were analyzed using structural equation modelling with SmartPLS to explore the mediating role of employee motivation. The findings indicate that digital transformation significantly enhances organizational performance, partially mediated by employee motivation. This research offers theoretical and practical insights addressing a gap in public sector literature, particularly in developing countries. The study underscores the necessity for strategic investments in digital technologies and motivation initiatives to improve public sector efficiency and effectiveness.

Keywords: Digital transformation; Employee motivation; Employee performance; Public sector (search for similar items in EconPapers)
Date: 2025
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DOI: 10.1007/s11115-025-00870-9

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