Resistance to Change and the Language of Public Organizations: A Look at "Clashing Grammars" in Large-Scale Information Technology Projects

James L. Vann ()

Public Organization Review, 2004, vol. 4, issue 1, 47-73

Abstract: The management environment of large-scale agency information technology (IT) projects is used as a framework for examining the notion of "clashing grammars" as a form of resistance to change within public organizations. Such projects, rooted in new management disciplines from the private sector, are being initiated in broad mimetic fashion by agencies seeking improved performance. The common problems with these projects may be manifestations of resistance to the very management tools developed for their implementation. This resistance may occur inadvertently when new grammars characteristic to modern IT projects clash with more traditional grammars embedded in the culture of public organizations.

Date: 2004
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