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Effects of Interaction Quality of Passenger Experience at Kabul International Airport Afghanistan

Dr. Pramod Matolia and Abdul Khaliq Shinwari
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Dr. Pramod Matolia: Kardan University
Abdul Khaliq Shinwari: Kardan University

Kardan Journal of Economics and Management Sciences, 2018, vol. 1, issue 2, 6-7

Abstract: Passenger satisfaction has been a theme of immense importance to businesses and researchers alike. In modern days, businesses are grateful to deliver more services in addition to their offers. The superiority of service performance has turned into an aspect of passenger satisfaction. It has been proven by some researchers that service quality is related to passenger satisfaction. Primary focus of this article is to identify the effect of interaction quality on passenger experience for the passengers of Kabul International Airport. Quantitative method is used and data was collected through Likert five questionnair. The study concludes that interaction quality has positive and significant effect on passenger experience.

Keywords: Passenger satisfaction; Passenger experience; Afghanistan (search for similar items in EconPapers)
JEL-codes: M12 M30 M31 (search for similar items in EconPapers)
Date: 2018
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