Patient Satisfaction Perceived in the Emergency Department: A Quantitative Study in a State Hospital in Romania

Mirela Catalina Turkes (), Alexandru Olariu and Mirela Matache

Academic Journal of Economic Studies, 2017, vol. 3, issue 3, 112-117

Abstract: The paper analyzes the level of satisfaction of the students as patients, who called for urgent medical services during the month of April 2017, aged between 18-30 years. Quantitative marketing analysis was used in the study. Data and information provided by respondents were processed on the basis of a questionnaire comprised of 10 questions. The study shows that 35.3% of the respondents rated the level of cleanliness unsatisfactory and 35.9% of the patients said that the kindness and availability of the medical staff of the emergency department were unsatisfactory. However, 34.4% of the visitors said they would return to the same state hospital if needed, while 51.5% said they did not know if they would go to the same state hospital.

Keywords: Quality of medical service; emergency department; patient satisfaction; patient needs; patient perception of medical staff (search for similar items in EconPapers)
JEL-codes: D12 M31 (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:khe:scajes:v:3:y:2017:i:3:p:112-117

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