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Can Resilience Help? Coping with Job Stressor

Uju Violet Alola () and Andrew Alola ()

Academic Journal of Economic Studies, 2018, vol. 4, issue 1, 141-152

Abstract: Workplace incivility is a serious issue in an organization, this is of the fact that uncivil act is costly to the organization, employee health, performance, turnover intention. Hence, this study aimed to investigate the importance of workplace incivility on hotel employees using IBM Amos 22. And, using questionnaire method as a research tool for the quantitative study, a total of 153 questionnaires were used to assess the effect of workplace incivility on hotel employees in four and five star-hotels in Lagos Nigeria. Bagozzi’s Appraisal-Emotional reactions theory was applied to this study. We found out that resilience fully mediated the relationship between work place incivility and turnover intention. The estimated results obtained suggest that workplace incivility has a negative effect on employee. Suggestions were made to human resource management on how to help employee stand the stress of this effect.

Keywords: Workplace incivility; resilience; turnover intention; job satisfaction; Nigerian hotel industry (search for similar items in EconPapers)
JEL-codes: O15 M12 (search for similar items in EconPapers)
Date: 2018
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