An empirical study of antecedents of super-measure management affecting employee?s performance and satisfaction

A.K.M.Mominul Haque Talukder ()
Additional contact information
A.K.M.Mominul Haque Talukder: School of Business, North South University, Dhaka 1229, Bangladesh

KASBIT Business Journals (KBJ), 2011, vol. 4, 48-60

Abstract: Purpose; The purpose of this research is to test antecedents of Super-Measure Management (SMM) to predict employee performance and satisfaction in the organizations. Introduction: An organization?s long-term success in meeting its strategic goals and objectives relies on its ability to manage employee performance and ensure that its performance measures are aligned to its culture and consistent with organization?s needs. Literature review: The literature review reveals that the performance measures are required to be carefully evaluated and selected, and must be consistent with the expected results. Tools, like the “Super Measure” (SM) are of great relevance in modern management as it is a single measure that has great relevance with difficulties across an organization. Methods: Data were collected by using well-defined closed ended questionnaire. The sample consisted of 100 employees from a large manufacturing firm. Conclusions: The result indicated that employee performance and satisfaction are positive and significantly related with firm?s service guarantee, customer relationship, strategic alignment, leadership, and compensation. Recommendations: The findings suggest that using these dimensions may provide organizations with the potential to improve performance and satisfaction of employees.

Keywords: Service guarantee; leadership; compensation; performance; satisfaction (search for similar items in EconPapers)
JEL-codes: M11 M51 M54 (search for similar items in EconPapers)
Date: 2011
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://kasbit.edu.pk/KBJVol4/4--Talukder-Bagladesh-_Antecedents%20of%20Sup.pdf

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ksb:journl:v:4:y:2011:p:48-60

Access Statistics for this article

KASBIT Business Journals (KBJ) is currently edited by Syed Karamatullah Hussainy

More articles in KASBIT Business Journals (KBJ) from Khadim Ali Shah Bukhari Institute of Technology (KASBIT) Contact information at EDIRC.
Bibliographic data for series maintained by Yasir Jaseem ( this e-mail address is bad, please contact ).