Gobierno electrónico y accesibilidad: Disponibilidad de servicio en la splataformas online estatales de la Argentina

Pablo de Grande
Additional contact information
Pablo de Grande: Instituto de Investigación en Ciencias Sociales. Universidad del Salvador. Argentina.

Revista Ciencias Administrativas (CADM), IIA, Universidad Nacional de La Plata, 2020, issue 15, No 2, 3-14

Abstract: This article shows the results of an annual survey on the service quality of state-owned servers in Argentina. By means of this survey, it seeks to account for the importance of the systematic evaluation of the public digital infrastructure for government information and management services. In the case of the state infrastructure, the importance of its technical stability is especially relevant, since the state services offering represents, in many cases, the access or denial of very basic rights such as education, health or work. The monitoring was carried out over 12 months on 59 sites dependent on the National Government. A deficient performance was observed in comparison with the groups of services selected as reference groups. This poor performance was registered both in terms of availability and the average request response time. The sites depending on the National Government showed differentiated failure patterns according to the group to which they belonged (national departments, state agencies and national universities), suggesting the existence of heterogeneous infrastructures and work methods that converge in all cases in high levels of unavailability of the offered platforms.

Keywords: Argentina; quality of service (qos); e-government. (search for similar items in EconPapers)
JEL-codes: H41 (search for similar items in EconPapers)
Date: 2020
References: Add references at CitEc
Citations:

Downloads: (external link)
https://revistas.unlp.edu.ar/CADM/article/view/5899 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:lap:recadm:112

DOI: 10.24215/23143738e051

Access Statistics for this article

More articles in Revista Ciencias Administrativas (CADM), IIA, Universidad Nacional de La Plata from Instituto de Investigaciones Administrativas, Facultad de Ciencias Económicas, Universidad Nacional de La Plata Contact information at EDIRC.
Bibliographic data for series maintained by Ana Clara Calabria ().