The Experience of Selling Experiences

Ellen Mutari and Deborah M. Figart

Journal of Economic Issues, 2016, vol. 50, issue 2, 478-484

Abstract: In the experience economy, working conditions — that is, the experience of work — directly affect both job quality and the quality of the experience produced. We propose an alternative definition of job quality and apply this concept to a qualitative study of casino employees. Pay and benefits are crucial elements of sustainable livelihoods. But building a life also requires time away from the job, good health, and supportive institutions, including employers who treat their workers as human beings with complex lives. A good job reinforces, rather than undermines, a positive sense of identity.

Date: 2016
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DOI: 10.1080/00213624.2016.1179054

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