Collaborative System Integration Services

Satoshi Hamaya

Japanese Economy, 2005, vol. 33, issue 3, 75-90

Abstract: Information technology (IT) service is collaborative work among vendors and users. The user's satisfaction level depends not only on the skill or capability of the system integrator (SIer) but also on the user's own IT management. The results of two surveys will be presented to illustrate the relationship between users' satisfaction level and the internal IT management of SIers as well as users. Furthermore, collaboration is an important source of innovation in IT services and a crucial source of productivity gains in the economy as a whole.

Date: 2005
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DOI: 10.2753/JES1097-203X320304

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