HRM in Relation To Employee Motivation and Job Performance in the Hospitality Industry

Andries J. du Plessis, Nalinh Douangphichit and Patrick Dodd
Additional contact information
Andries J. du Plessis: Department of Management and Marketing, Unitec New Zealand
Nalinh Douangphichit: Department of Management and Marketing, Unitec New Zealand
Patrick Dodd: Department of Management and Marketing, Unitec New Zealand

Journal of International Business Research and Marketing, 2016, vol. 1, issue 4, 12-21

Abstract: The hospitality industry refers to organisations that provide accommodation and food services for people when they travel. The hospitality industry is also known as a people business. The hotels and catering organisations underperform, still deliver inadequate services, and provide limited facilities compared to similar businesses in the same region. This can have a negative impact on the tourism industry in Laos. HRM potentially contributes to employee work performance in the organisation. The performance of employees in hotel organisations can be judged or measured by their attentiveness, their friendliness, their appearances, their attitudes, and the way they carry out and perform their assigned tasks. Most of the respondents feel that their organisations create the conditions whereby they are motivated to work harder. The hotel industry recognises the importance of training in relation to their work performed. The main factor that brings about high level of job satisfaction and motivation is salary.

Keywords: Motivation; job satisfaction; performance; HRM practices (search for similar items in EconPapers)
JEL-codes: M00 (search for similar items in EconPapers)
Date: 2016
References: Add references at CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://researchleap.com/wp-content/uploads/2016/0 ... itality-Industry.pdf (application/pdf)
http://researchleap.com/hrm-in-relation-to-employe ... ospitality-industry/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:mgs:jibrme:v:1:y:2016:i:4:p:12-21

DOI: 10.18775/jibrm.1849-8558.2015.14.3002

Access Statistics for this article

More articles in Journal of International Business Research and Marketing from Inovatus Services Ltd.
Bibliographic data for series maintained by Bojan Obrenovic ().