Managing Global Training Utilizing Distance Learning Technologies and Techniques: The United States Army Readiness Training

Susan Haugen, Robert Behling, Wallace Wood and David Douglas
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Susan Haugen: University of Wisconsin-Eau Claire, USA
Robert Behling: Arrowrock Technologies, USA
Wallace Wood: Bryant College, USA
David Douglas: University of Arkansas, USA

Managing Global Transitions, 2003, vol. 1, issue 1, 89-111

Abstract: Distance learning (e-learning) is expanding at a very rapid pace as organizations throughout the world search for economical, responsive, and effective means to train workers to meet the challenges of the information age workplace. The Army Distance Learning Program (TADLP) model is discussed in the context of the global e-learning environment. Both e-learning infrastructure and management issues are identified, with emphasis on: (1) developing policy, (2) measuring performance, (3) managing resources, (4) maintaining standards, and (5) satisfying users. The TADLP program is challenging to manage effectively, and difficult to accurately assess program outcomes. The TADLP program is shown to have a well-executed infrastructure plan, quality management of both facilities and services by contractor-supplied staff, and well-designed classrooms. However, the program suffers from limited courseware, creating a bottleneck for full program utilization. A discussion follows relating the Army program to public and private e-learning programs and expectations.

JEL-codes: I20 (search for similar items in EconPapers)
Date: 2003
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