Analysis of Key Performance Indicators of Water Service Providers in the Gaza Strip to Achieve un Sustainable Development Goal 6

Khalil A. Elnamrouty and Ramez T. Al Madhoun
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Khalil A. Elnamrouty: Islamic University of Gaza, Palestine
Ramez T. Al Madhoun: Water Sector Regulatory Council, Palestine

Managing Global Transitions, 2022, vol. 20, issue 1 (Spring), 19-42

Abstract: This article addresses the causes of instability and non-sustainability of municipal water and wastewater by the 25 Service Providers (SPS) in the Gaza Strip (GS), Palestine. The analysis of Key Performance Indicators (KPIS) of municipal water and wastewater SPS in the GS shows a serious deficiency in the administrative, financial, and operational dimensions; such deficiency affects efforts to achieve the UN Sustainable Development Goal 6 (SDG 6). The deficiencies include inappropriate planning, lack of comprehensive capacity-building programmes, very high levels of NonRevenue Water, and distortions in the tariff structures of almost all service providers, where the average selling price per m3 of water was less than the average unit cost of m3 of water sold. Moreover, levels of collection efficiency were very low, which resulted in a serious cash flow problem for the SPS’. The study has found a lack or absence of accurate or completed customer complaint, satisfaction, and inquiry logs; this is clearly reflected in customer behaviour related to reluctance to pay bills and high levels of illegal connections.

Keywords: Sustainable Development Goal 6 (SDG 6); Key Performance Indicators (KPIS); water sector; Service Providers (SPS); municipalities; Gaza Strip (GS); Palestine (search for similar items in EconPapers)
JEL-codes: Q01 Q25 (search for similar items in EconPapers)
Date: 2022
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DOI: 10.26493/1854-6935.20.19-42

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