HRM Model in Tourism, Based on Dialectical Systems Theory

Simona Sarotar Zizek, Sonja Treven and Matjaž Mulej
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Simona Sarotar Zizek: University of Maribor, Slovenia
Sonja Treven: University of Maribor, Slovenia
Matjaž Mulej: University of Maribor, Slovenia

Management, 2015, vol. 10, issue 4, 335-353

Abstract: A human resources management (HRM) model integrating trends in HRM with trends in tourism into a dialectical system by the Dialectical Systems Theory (DST). HRM strategy, integrated within the tourism organization’s (to’s) strategy is implemented through functional strategies helping their users to achieve a requisitely holistic (rh) HRM strategy replacing the prevailing one-sided ones. to’s strategy covers: employees (1) planning, (2) acquisition and selection, (3) development and training, (4) diversity management, (5) teamwork and creativity, (6) motivation and rewarding, (7) stress reduction and health, (8) relationships, (9) personal holism, (10) well-being, (11) work and results assessment; etc. Everyone matters; their synergy is crucial. An innovated HRM model for TOS, which applies employees’, organizations’ rh and integrates new knowledge about HRM. HRM belongs to central managers’ tools. Their HRM must be adapted for TOS, where employees are crucial.

Keywords: tourism; human resources management; well-being; Dialectical Systems Theory; social responsibility; Organizational Cybernetics (search for similar items in EconPapers)
Date: 2015
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