Critical Incidents of Growth in Nordic eHealth Service Start-Ups

Martti Saarela, Daniel Ortqvist, Anna-Mari Simunaniemi and Matti Muhos
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Martti Saarela: University of Oulu, Finland
Daniel Ortqvist: Lulea University of Technology, Sweden
Anna-Mari Simunaniemi: University of Oulu, Finland
Matti Muhos: University of Oulu, Finland

Management, 2017, vol. 12, issue 2, 115-131

Abstract: Digitalisation can revolutionise healthcare delivery and provide new business opportunities for innovative start-ups. Start-up businesses in the healthcare service sector are a promising source of new employment and innovations. The start-up stage is the most critical period for the survival of a business, as decisions made during the early stages have a definitive influence on success. This study seeks to clarify the early development of eHealth service start-ups. To summarise the research problem, the authors ask the following question: What are the critical incidents related to the early development of eHealth service start-ups? The units of analysis in this study are 14 Nordic eHealth service start-ups located in Sweden and Finland. The Critical Incident Technique (CIT) and semi-structured interviews were applied for data collection. The results are of interest to the public sector, which plays an essential role in healthcare as a service producer, but also as a creator of the business conditions of and opportunities for small businesses.

Keywords: eHealth; start-up; critical incidents; Finland; Sweden (search for similar items in EconPapers)
Date: 2017
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DOI: 10.26493/1854-4231.12.115-131

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