Employee Satisfaction as a Key Factor in the EFQM Business Excellence Model

Bor Pogacnik and Aleksander Janeš
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Bor Pogacnik: Lotric Meroslovje, d. o. o., Slovenija
Aleksander Janeš: Univerza na Primorskem, Fakulteta za management, Slovenia

Management, 2021, vol. 16, issue 2, 53-61

Abstract: With the implementation of the European Foundation for Quality Management-EFQM business excellence model, organizations strive to achieve both short-term and long-term excellent results. Organizations help themselves to achieve the best results through guidance from the fundamental principles of excellence, which are included in the enablers of the EFQM model. Implementation of the model brings different organizational changes that can affect employees differently. Employee satisfaction is affected by various organizational and personal variables. Organizations today need to work towards maintaining a high level of employee satisfaction and thus retaining employees who are key to contributing to competitive advantage. In this article, we present the case of the company Lotric Metrology d.o.o., which in 2019 received the national award for business excellence for the second time. This second award is an external confirmation of the excellence of the company’s operations.

Keywords: enablers; EFQM; business excellence; satisfaction variables; fundamental principles of excellence; employee satisfaction (search for similar items in EconPapers)
Date: 2021
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DOI: 10.26493/1854-4231.16.53-61

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