The ISO 9000 Implementation and Satisfaction of the Participants in the Supply Chain

Armand Faganel and Franka Piskar
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Armand Faganel: University of Primorska, Slovenia
Franka Piskar: Sanolabor, d.d., Slovenija

Management, 2007, vol. 2, issue 2, 137-150

Abstract: There have been written many articles about business performance, regarding the influence of ISO 9000 standards, proving the beneficial effects. However, there has been very little research made on the influence of ISO standards an the entire supply chain management. Standards have been mostly introduced into companies due to the demands of customers. But once the company has implemented the ISO philosophy, it produces a chain reaction up and down the supply chain. The customer-supplier relationship becomes more solid, trust and transparency are proliferating across the supply chain. One of the important supply chain management influences is the cooperation of companies, with the common goal of increasing the channel sales and profitability, rather than competing for a larger slice of fixed profit. We made a research with 212 certificated Slovenian companies. The standard improved the performance of supply function and the process of choosing the suppliers. If the companies can make good use of the standard, there are many opportunities in the field of approach improvement to the suppliers. Companies with longer use of the standard have achieved greater impact with the quality of supplies, suppliers responsiveness, punctuality and affidability.

Keywords: ISO 9001 standard; supply chain management; suppliers’ reliability; satisfaction; Slovenia (search for similar items in EconPapers)
Date: 2007
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