Innovativeness of Employees in Bureaucratic Hotel Organizations

Metod Suligoj
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Metod Suligoj: University of Primorska, Slovenia

Management, 2011, vol. 6, issue 1, 085-099

Abstract: The purpose of this study is to ascertain the differences in the attitude to innovativeness between bureaucratic and non-bureaucratic hotel organisations. We defined as bureaucratic the organisations establishing standards. For this purpose we first defined basic terminology such as hotel idustry, innovativeness and bureaucracy, general, and of tourism and the hotel industry. We also pointed out that the government is aware of the importance of innovativeness in the hotel industry and tourism, whence a number of measures are introduced. In the empirical part, using statistical methods, such as the descriptive analysis and the Bonferroni test, we established that there are no statistically significant differences between bureaucratic and non-bureaucratic organisations with regard to innovativeness. In this way, by using a scientific method, we rejected the often misinterpreted opinion on the negative influence of bureaucracy on innovativeness in the hotel industry.

Keywords: bureaucracy; employees; innovativeness; hotel industry; standards (search for similar items in EconPapers)
Date: 2011
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http://www.fm-kp.si/zalozba/ISSN/1854-4231/6_101-103.pdf abstract in English (application/pdf)

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