A Research of Critical Factors in the Cloud Service Approach

Heli Nevala, Christina Ollila-Tag, Pia Pitkäkoski, Josu Takala and Jari Toivola
Additional contact information
Heli Nevala: University of Vaasa, Finland
Christina Ollila-Tag: University of Vaasa, Finland
Pia Pitkäkoski: University of Vaasa, Finland
Josu Takala: University of Vaasa, Finland
Jari Toivola: University of Vaasa, Finland

Management, 2012, vol. 7, issue 1, 73-83

Abstract: The purpose of this study is to find out how to manage knowhow in an old company with a new service. There are many different matters of concern when launching a new service on the market. That is why the aim of this study was to give priority to areas in managing the knowhow and thus support the management to aim in the right direction from the very beginning. This can also work as a competitive advantage for the new service. The point of view has been gained from management students who are experienced in business life. The group members had a realistic basis from their experiences to compare the existing systems to this new one. The chosen view can also help an existing company to see its own functions and processes in a new way, which tends to become difficult after years of operation. This leads to another positive aspect – improvement and developing. The study is based on the Critical Factor Index method which had here a different function than it usually does. Basically all the other results given by the Critical Factor Index are based on a questionnaire inside the companies. In this case, the study was carried out by using external experts. The aim of the study was also to find out the differences pointed out between different answering groups: managers, sales personnel and experts.

Keywords: decision making; operations strategy; resource allocation; critical factor index (CFI); service developing; cloud service; rental software (search for similar items in EconPapers)
Date: 2012
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.fm-kp.si/zalozba/ISSN/1854-4231/7_073-083.pdf full text in English (application/pdf)
http://www.fm-kp.si/zalozba/ISSN/1854-4231/7_085-087.pdf abstract in Slovene (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:mgt:youmng:v:7:y:2012:i:1:p:073-083

Ordering information: This journal article can be ordered from
http://www.mng.fm-kp.si

Access Statistics for this article

Management is currently edited by Klemen Kavcic

More articles in Management from University of Primorska, Faculty of Management Koper Contact information at EDIRC.
Bibliographic data for series maintained by Alen Jezovnik ().