Management Standards Integration in Service Providing Organizations

Anton Persic and Mirko Markic
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Anton Persic: Zavarovalnica Triglav, d.d., Slovenia
Mirko Markic: University of Primorska, Slovenia

Management, 2012, vol. 7, issue 3, 205-220

Abstract: The purpose of the paper is to define key leadership models, to recognize advantages and benefits, and define influence factors of business success on leadership systems integration in service providing organizations in Slovenia. We use quantitative research with frequent analysis complex questions to present and analyse some factors of leadership standards and build a new regression leadership model of organization. We have sent the questionnaire to 89 organizations, all with certificate system of leadership quality iso 9001 from the field service providing organizations in Slovenia – fields of banking and insurance, consulting and engineering organizations, trade organizations, public municipal services, power distribution organizations and municipalities. The results of the research confirm that the factors of business success are related to the implementation of the appropriate standards and leadership models. The results are intended for those larger organizations, which strive for business excellent performance improvement and corporate social responsibility (for example, model EFQM).

Keywords: social responsibility; integration; quality; model EFQM; business success (search for similar items in EconPapers)
Date: 2012
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http://www.fm-kp.si/zalozba/ISSN/1854-4231/7_271-273.pdf abstract in English (application/pdf)

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