Perceived Relationships among Components of Insurance Service for Users of Complementary Health Insurance Service

Urban Sebjan
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Urban Sebjan: University of Maribor, Slovenia

Management, 2013, vol. 8, issue 4, 291-307

Abstract: This article explores the relationship between the components of the services provided by complementary voluntary health insurance (CVHI), to which users ascribe different levels of importance. Research model that consists of four constructs (importance of quality service, additional coverage, price discounts of CVHI and insurance company reputation) and an indicator of the importance of insurance premium of CVHI was tested with structural equation modelling (SEM) on the sample of 300 Slovenian users of CVHI. Our findings show that - according to the users - the importance of the component of CVHI service (insurance premium) is reflected in the perceived importance of other components of CVHI (additional coverage, quality, price discounts and insurance company reputation).

Keywords: service; components of health insurance services; voluntary health insurance; insurance company (search for similar items in EconPapers)
Date: 2013
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http://www.fm-kp.si/zalozba/ISSN/1854-4231/8_359-361.pdf abstract in English (application/pdf)

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