Factors Affecting the Public Judgement of Consumer Protection Authorities

Csilla Margit Csiszár ()
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Csilla Margit Csiszár: University of Miskolc

Theory Methodology Practice (TMP), 2012, vol. 8, issue 02, 5-10

Abstract: The article first introduces the state-provided institutions for consumer protection in Hungary, then examines and systematises those factors having a significant impact on the public judgement of the work of consumer protection authorities. The study is based on the presumption that the public judgement of the work of consumer protection institutions is affected by many factors, and that these factors can be grouped and counted. After examining the main fields of activities of consumer protection institutions and the main factors and aspects affecting the judgement of the public, a model for the measurement of satisfaction is proposed.

Keywords: institutional system; function of consumer protection; public judgement model of consumer protection authorities (search for similar items in EconPapers)
JEL-codes: D18 P46 (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:mic:tmpjrn:v:8:y:2012:i:02:p:5-10

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