Factors affecting the Adoption of Online Banking in Ghana: Implications for Bank Managers
Ed-Zilla Daniel Perkins () and
Additional contact information
Ed-Zilla Daniel Perkins: Part-Time Lecturer, Graduate School,Ghana Technology University College, Kumasi Campus
Jonathan Annan: Lecturer, Department of Information Systems and Decision Sciences,School of Business,Kwame Nkrumah University of Science & Technology Kumasi,University Post office Kumasi, Ghana â€“ West Africa
International Journal of Business and Social Research, 2013, vol. 3, issue 6, 94-108
Internet usage in Ghana is on the increase and all indications points to the direction of the possibility of its application on online banking to be successful. However, online banking adoption that will lead to a cashless economy is facing doubts. This paper aimed at critically examining the factors that influence the adoption of online banking in Ghana. The study was based on TAM (Technology Acceptance Model), which has been used expansively in similar studies, a descriptive cross-sectional mixed-methodology approach was used. To generalize the findings the researchers used a multi case study approach to help find out the factors that influence online banking adoption. Data was analysed by using multiple Regression Analysis in SPSS to generate ANOVA results. The results showed that the original constructs of TAM i.e. Perceived Usefulness (PU), Perceived Ease of Use (PEOU) as well as the extensions of government support, trust and security were all significant to customersâ€™ intensions to adopt online banking. An implication for bank Managers is that they should concentrate on the promotion and advancement of the priceless paybacks that are gained from â€˜Intended and Unintended Benefitsâ€™ such as lower transaction fees, high deposit rates among others which are realized from the usage online of banking linked to Perceived Usefulness
Keywords: Online banking; Trust & Security; Electronic banking; Technology Acceptance Model (search for similar items in EconPapers)
References: Add references at CitEc
Citations: View citations in EconPapers (3) Track citations by RSS feed
Downloads: (external link)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:mir:mirbus:v:3:y:2013:i:6:p:94-108
Access Statistics for this article
More articles in International Journal of Business and Social Research from MIR Center for Socio-Economic Research Contact information at EDIRC.
Bibliographic data for series maintained by M Kabir ().