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Factors affecting the Adoption of Online Banking in Ghana: Implications for Bank Managers

Ed-Zilla Daniel Perkins () and Jonathan Annan
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Ed-Zilla Daniel Perkins: Part-Time Lecturer, Graduate School,Ghana Technology University College, Kumasi Campus
Jonathan Annan: Lecturer, Department of Information Systems and Decision Sciences,School of Business,Kwame Nkrumah University of Science & Technology Kumasi,University Post office Kumasi, Ghana – West Africa

International Journal of Business and Social Research, 2013, vol. 3, issue 6, 94-108

Abstract: Internet usage in Ghana is on the increase and all indications points to the direction of the possibility of its application on online banking to be successful. However, online banking adoption that will lead to a cashless economy is facing doubts. This paper aimed at critically examining the factors that influence the adoption of online banking in Ghana. The study was based on TAM (Technology Acceptance Model), which has been used expansively in similar studies, a descriptive cross-sectional mixed-methodology approach was used. To generalize the findings the researchers used a multi case study approach to help find out the factors that influence online banking adoption. Data was analysed by using multiple Regression Analysis in SPSS to generate ANOVA results. The results showed that the original constructs of TAM i.e. Perceived Usefulness (PU), Perceived Ease of Use (PEOU) as well as the extensions of government support, trust and security were all significant to customers’ intensions to adopt online banking. An implication for bank Managers is that they should concentrate on the promotion and advancement of the priceless paybacks that are gained from ‘Intended and Unintended Benefits’ such as lower transaction fees, high deposit rates among others which are realized from the usage online of banking linked to Perceived Usefulness

Keywords: Online banking; Trust & Security; Electronic banking; Technology Acceptance Model (search for similar items in EconPapers)
Date: 2013
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