The Moderating Effect of Knowledge Transfer on Satisfaction-Performance Relationship

Bahtışen Kavak (), Ayşegül E. Sertoğlu () and Öznur Ö. Tektaş ()
Additional contact information
Bahtışen Kavak: Department of Business Administration, Hacettepe University, Ankara, TURKEY.
Ayşegül E. Sertoğlu: Faculty of Economics and Administrative Science, Department of International Trade, Gazi University, Ankara TURKEY.
Öznur Ö. Tektaş: Faculty of Economics and Administrative Science, Department of Business Administration, Hacettepe University, Ankara TURKEY.

International Journal of Business and Social Research, 2016, vol. 6, issue 5, 49-63

Abstract: The purpose of this research is to examine the effect of satisfaction, with its basic antecedents of trust and conflict, on firm performance and to test the moderating effect of dyadic knowledge transfer on the satisfaction and performance relationship. A survey was applied to 193 participants working in medium and small-sized firms, operating in an Organized Industrial Region in Ankara- Turkey. Since measurement items were adapted from different studies, CFA was conducted to test discriminant and convergent validity and the hypothesized paths were tested using LISREL 8.3. The findings reveal that conflict and trust explain 76% of the satisfaction; and satisfaction itself explains 44% of the firm performance. As expected, both trust and conflict are proved to be the two indicators of satisfaction. Besides, we found significantly positive effect of satisfaction on firm performance. According to hierarchical moderated regression analysis results, conducted to test moderating effect of knowledge transfer for the whole sample, the interaction of satisfaction and dyadic knowledge transfer imposed negative, insignificant effect on firm performance, hence, hypothesis (H4) is not supported. Further analysis was conducted by dichotomizing the sample according to knowledge transfer, and research model was tested for each group. The effect of satisfaction on firm performance is found to be significant only when the dyadic knowledge transfer between firms is low, while the effect of is still insignificant when the level of knowledge transfer is high, providing a partial support for H4.

Keywords: Channel member satisfaction; conflict; firm performance; knowledge transfer; trust. (search for similar items in EconPapers)
Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://thejournalofbusiness.org/index.php/site/article/view/917/606 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:mir:mirbus:v:6:y:2016:i:5:p:49-63

Access Statistics for this article

More articles in International Journal of Business and Social Research from MIR Center for Socio-Economic Research Contact information at EDIRC.
Bibliographic data for series maintained by M Kabir ().