Important Dimensions of Digital Divide: A case study of NADRA Portal Pakistan

Shah Hassan (), Ali Madad (), Asma (), Narain Das (), Sadia Akhtar () and Noor Jehan ()

Business and Economic Research, 2019, vol. 9, issue 1, 148-163

Abstract: The aim and purpose of this paper is to contribute and understand the nature of the digital divide as it affects the Pakistani citizens, who are users of NADRA online portal. To study the digital divide; NADRA is the best case because this institute is rich in this context; it is the most developed e-services provider of the government of Pakistan. It is compulsory for every citizen of Pakistan to get register with NADRA to avail facilities of Travelling within and outside the country, to have a bank account, apply for jobs, having a house, driving license and many more. To conduct the survey data was collected from the citizen of Pakistan living in Turkey, China, and Pakistan. 355 responses were collected, and ANOVA and t-test were perform using SPSS-16. Technology Acceptance Model (TAM) was used to measure the attitude and intention of individuals towards e-services provided by government whereas, demographic, geographic, education and computer and internet experiences are the digital divide dimensions. Results reveal that location, education, and computer and internet significantly affect the user attitude and intention whereas gender and age are not significant. Overall, this study offers an understanding of complex of digital divide concepts.

Keywords: E-governance; E-Services; ICT; Digital Divide; Adoption; TAM (search for similar items in EconPapers)
Date: 2019
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Citations: View citations in EconPapers (1)

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