Role of Coordination in Effective Public Service Delivery System

Ajay Gautam

Journal of Public Administration and Governance, 2020, vol. 10, issue 3, 158171

Abstract: Governance and delivery of public services are aimed at managing limited available resources to effectively deliver services to the citizens of a country. However, due to lack of coordination management, personal political gains and inclusion of politics, citizens are deprived of the required information and infrastructure. This deprivation not only results in economic losses but also causes deterioration of the state of social well-being. Indian public administration has suffered from the problem of coordination due to which in many aspects the objective of benefitting the citizens is not fulfilled. This study is focused on examining the role of coordination in the public service delivery system. By comparing the Indian public delivery service system with those of Uruguay and Georgia, this study reveals that presence of coordination among the organizations, agencies, and departments improves transparency, accessibility of information, institutional capacity, and innovativeness of a country. Hence, for effective delivery of public services to citizens, maintenance of coordination is essential.

Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.macrothink.org/journal/index.php/jpag/article/download/17205/13635 (application/pdf)
http://www.macrothink.org/journal/index.php/jpag/article/view/17205 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:mth:jpag88:v:10:y:2020:i:3:p:158-171

Access Statistics for this article

Journal of Public Administration and Governance is currently edited by Milo Thomson

More articles in Journal of Public Administration and Governance from Macrothink Institute
Bibliographic data for series maintained by Technical Support Office ( this e-mail address is bad, please contact ).