Citizen-Centric Strategies During Crisis Outbreak: An Overview

Siti Daleela Mohd Wahid, Siti Hajjar Mohd Amin, Abdul Jalil Mohamed Ali, Aida Abdullah, Siti Mariam Ali and Siti Noraziana Azis

Journal of Public Administration and Governance, 2020, vol. 10, issue 4, 3752

Abstract: Citizen-centric has been a major focus area for professionals, managers and scholars for nearly three decades because of its profound impact on policy making and service delivery. A massive number of studies on citizen-centric have been carried out by past scholars which resulted in a large volume of strategies but there has been little examination of these strategies in the crisis context. This study aims to produce a citizen-centric model that can be used during a crisis. There is a need to generalize the strategies that are capable of forming a universal citizen-centric model during crises. This study is an exploratory analysis of previous literatures in the context of public administration that has shed light by examining the indicators of citizen-centric concepts during crisis.

Date: 2020
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