An Objective Measure of Service and Its Effect on Tipping

Peter M. Kerr, Bruce Domazlicky, Adam P. Kerr and Joseph R. Knittel
Additional contact information
Peter M. Kerr: Southeast Missouri State University

Journal of Economic Insight, 2006, vol. 32, issue 2, 61-69

Abstract: The effect of service quality on tipping is not well documented. Surveys indicate at least a weak relationship between service quality and the size of the tip. We look at an objective measure of service, the time it takes a delivery driver to deliver an order to a customer and relate it to the subsequent tip. We estimate a regression model that confirms that the tip percentage increases as the time to delivery decreases, while controlling for such factors as income, gender, and race. Therefore, while tipping is subject to strong social norms, we at least provide some evidence that service quality also affects the probability and size of a tip.

JEL-codes: A12 C20 D12 (search for similar items in EconPapers)
Date: 2006
References: Add references at CitEc
Citations: View citations in EconPapers (2)

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:mve:journl:v:32:y:2006:i:2:p:61-69

Access Statistics for this article

Journal of Economic Insight is currently edited by Christopher Douglas and Joshua Lewer

More articles in Journal of Economic Insight from Missouri Valley Economic Association Contact information at EDIRC.
Bibliographic data for series maintained by Cullen Goenner ().