A randomized controlled trial evaluating the effects of nurse-led triage of 911 calls

Kevin H. Wilson (), Rebecca A. Johnson, Chrysanthi Hatzimasoura, Robert P. Holman, Ryan T. Moore and David Yokum
Additional contact information
Kevin H. Wilson: The Lab @ DC
Rebecca A. Johnson: The Lab @ DC
Chrysanthi Hatzimasoura: The Lab @ DC
Robert P. Holman: Fire and Emergency Medical Services
Ryan T. Moore: The Lab @ DC
David Yokum: The Lab @ DC

Nature Human Behaviour, 2024, vol. 8, issue 7, 1276-1284

Abstract: Abstract To better connect non-emergent 911 callers to appropriate care, Washington, DC, routed low-acuity callers to nurses. Nurses could provide non-emergent transportation to a health centre, recommend self-care or return callers to the traditional 911 system. Over about one year, 6,053 callers were randomized (1:1) to receive a business-as-usual response (ncontrol = 3,023) or further triage (ntreatment = 3,030). We report on seven of nine outcomes, which were pre-registered ( https://osf.io/xderw ). The proportion of calls resulting in an ambulance dispatch dropped from 97% to 56% (β = −1.216 (−1.324, −1.108), P

Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.nature.com/articles/s41562-024-01889-6 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:nat:nathum:v:8:y:2024:i:7:d:10.1038_s41562-024-01889-6

Ordering information: This journal article can be ordered from
https://www.nature.com/nathumbehav/

DOI: 10.1038/s41562-024-01889-6

Access Statistics for this article

Nature Human Behaviour is currently edited by Stavroula Kousta

More articles in Nature Human Behaviour from Nature
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().