Human approach in the quality management system of manufacturing SMEs in Mexico. Theoretical review and proposal of a conceptual model

Mendoza Hernández Virginia (), Pico González Beatriz () and Cornelio Aquiahuatl Eleuterio ()
Additional contact information
Mendoza Hernández Virginia: Universidad Autónoma del Estado de Puebla
Pico González Beatriz: Universidad Autónoma del Estado de Puebla
Cornelio Aquiahuatl Eleuterio: Universidad Autónoma del Estado de Puebla

Contaduría y Administración, 2013, vol. 58, issue 2, 113-133

Abstract: Currently, globalization and competitiveness exert an enormous pressure on small and medium enterprises (SMEs) in the manufacturing sector in Mexico, for that reason they must be more effective and flexible to meet customer demand. In this article, we reviewed the literature on the subject according to the level of significance of variables like human factor, quality culture, quality management system (QMS) and innovation, considered as key elements of a latent competitive scale as from their exploration and explanation. The main objective of this research is to carry out a critical analysis by relating the importance of the human factor of QMS, through research on socio-emotional, intellectual factors and ethics values for achieving the effectiveness of QMS at all organization levels; it also provides a link between variables of quality culture, value propositions, and innovation. Finally, this work discusses the design of a human factor-based quality model to ensure the value propositions for customer and stakeholders’ satisfaction.

Keywords: human factor; quality culture; quality management system; total quality management; innovation (search for similar items in EconPapers)
Date: 2013
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.cya.unam.mx/index.php/cya/article/view/139 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:nax:conyad:v:58:y:2013:i:2:p:113-133

Access Statistics for this article

Contaduría y Administración is currently edited by Francisco López-Herrera (Editors in Chief)

More articles in Contaduría y Administración from Accounting and Management Contact information at EDIRC.
Bibliographic data for series maintained by Alberto García-Narvaez (Technical Editor) ().