Bullying Behavior, Mediating Role of Employee Silence and their Effects on Organisational Citizenship Behavior: Evidence from Seven Iranian Metropolises

Amir Mohammad Fakoor Saghih and Reyhane Ilani

management revue - Socio-Economic Studies, 2023, vol. 34, issue 3, 258-276

Abstract: Depending on dominant organisational conditions, various factors may affect the service quality and employees' willingness to behave positively. Therefore, this study investigated the effects of bullying behaviour on organisational citizenship behaviour (OCB) through employee silence. This is an applied-descriptive survey consisting of drivers (1820 in total) of private bus companies in seven Iranian metropolises. The statistical population was selected through simple random sampling. After that, questionnaires were distributed, and the collected data were analysed through structural equation modelling (SEM) in SPSS and AMOS. The results revealed the effect of bullying behaviour on employee silence and OCB. Moreover, bullying behaviour had a negative effect on OCB with the mediating role of employee silence. The analysis of employee silence can provide opportunities to prevent negative behaviours in the workplace. Since there is scant research literature on the role of employee silence in the relationship between bullying behaviour and OCB, addressing this issue can help to fill the existing research gap.

Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.nomos-elibrary.de/10.5771/0935-9915-2023-3-258 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:nms:mamere:10.5771/0935-9915-2023-3-258

Ordering information: This journal article can be ordered from
Nomos Verlagsgesellschaft mbH & Co. KG, Waldseestraße 3-5, 76530 Baden-Baden, Germany
https://www.nomos-sh ... w.aspx?product=29288

DOI: 10.5771/0935-9915-2023-3-258

Access Statistics for this article

management revue - Socio-Economic Studies is currently edited by Simon Fietze, Wenzel Matiaske, Ina Aust, Matthias Baum, Susanne Gretzinger, Sylvia Rohlfer and Florian Schramm

More articles in management revue - Socio-Economic Studies from Nomos Verlagsgesellschaft mbH & Co. KG
Bibliographic data for series maintained by Nomos Verlagsgesellschaft mbH & Co. KG ().