The Impact of Psychological Ownership on Value in Use and Relational Outcomes

Michael Kleinaltenkamp, Franziska Storck, Patrick Gumprecht and Jingshu Li

SMR - Journal of Service Management Research, 2018, vol. 2, issue 2, 50-70

Abstract: Services largely represent transactions through which customers gain the right to use tangible or intangible resources of service providers. In doing so, customers attain access to resources without the need to own them legally. Feelings of ownership have important behavioral, emotional, and psychological consequences, even when a consumer is only the user of resources, not the legal owner. Research in the organizational field has especially investigated this so-called psychological ownership. Following this research, the current study investigates the effects of customer-perceived psychological ownership in the field of car-sharing services. Based on a qualitative pre-study, a quantitative study was conducted, that shows that psychological ownership has a significant positive influence on each of the identified value-in-use dimensions. Furthermore, the study reveals how the various dimensions influence customers’ satisfaction, affective commitment and word-of-mouth intention.

Date: 2018
References: Add references at CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
https://www.nomos-elibrary.de/10.15358/2511-8676-2018-2-50 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:nms:nomsmr:10.15358/2511-8676-2018-2-50

Ordering information: This journal article can be ordered from
Nomos Verlagsgesellschaft mbH & Co. KG, Waldseestraße 3-5, 76530 Baden-Baden, Germany
https://www.nomos-sh ... -research-id-114066/

DOI: 10.15358/2511-8676-2018-2-50

Access Statistics for this article

SMR - Journal of Service Management Research is currently edited by Prof. Dr. Marion Büttgen, Prof. Dr. Andreas Eggert, Prof. Dr. Heiner Evanschitzky, Prof. Dr. Christiane Hipp, Prof. Dr. Jens Hogreve, Prof. Dr. Joachim Hüffmeier, Prof. Dr. Helmut Krcmar and Prof. Dr. Martin Matzner

More articles in SMR - Journal of Service Management Research from Nomos Verlagsgesellschaft mbH & Co. KG
Bibliographic data for series maintained by Nomos Verlagsgesellschaft mbH & Co. KG ().