Not Without my Fellow Patient! - The Influence of Fellow Patients in Hospitals on Patient Satisfaction and Self-rated Health

Saskia Hantel and Martin Benkenstein

SMR - Journal of Service Management Research, 2020, vol. 4, issue 4, 237-254

Abstract: Fellow patients are the people with whom hospital patients spend the most time. Research has shown that the fellow patient influences anxiety, pre- and post-operative stress, compliance, and negative feelings. A few studies have even shown that contact with other patients influences long-term satisfaction with the hospital, and self-rated health. These different factors influence each other via complex interactions. In this study, we analyze these complex interactions by building a theory-based model and testing the model using two empirical studies. The results provide relevant implications for further research and for hospital management.

Date: 2020
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DOI: 10.15358/2511-8676-2020-4-237

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