Zufriedenheit mit der Daseinsvorsorge in Deutschland: Demographische Unterschiede am Beispiel derandienungspflichtigen Abfallabholung

Torsten Mischel and Damian Hesse

Z'GuG Zeitschrift für Gemeinwirtschaft und Gemeinwohl, 2023, vol. 46, issue 2, 246-275

Abstract: The article examines demographic differences in the perception of performance characteristics of waste disposal services. A household survey was carried out inspired by the European Customer Satisfaction Index (ECSI). Factorial as well as regression analyses were applied. Results showed that there are significant differences in the characteristics of age and gender: Younger, male respondents were more satisfied with their waste disposal service than older, female respondents. The findings enable a holistic view on single dimensions as well as on the overall satisfaction with waste disposal services. Consequently, the results facilitate more confidence in making decisions about future investments into different demographic groups.

Date: 2023
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.nomos-elibrary.de/10.5771/2701-4193-2023-2-246 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:nms:nozgug:10.5771/2701-4193-2023-2-246

Ordering information: This journal article can be ordered from
Nomos Verlagsgesellschaft mbH & Co. KG, Waldseestraße 3-5, 76530 Baden-Baden, Germany
https://www.nomos-sh ... emeinwohl-id-114293/

DOI: 10.5771/2701-4193-2023-2-246

Access Statistics for this article

Z'GuG Zeitschrift für Gemeinwirtschaft und Gemeinwohl is currently edited by Prof. Dr. Susanne Elsen, Prof. Dr. Markus Gmür, Prof. Dr. Dorothea Greiling, Silke Helfrich, Prof. Dr. Winfried Kluth, Prof. Dr. Remi Maier-Rigaud, Prof. Dr. Ulf Papenfuß, Barbara Sak, Prof. Dr. Christina Schaefer, Prof. Dr. Michaela-Maria Schaffhauser-Linzatti, Prof. Dr. Frank Schulz-Nieswandt and Prof. Dr. Dieter K. Tscheulin

More articles in Z'GuG Zeitschrift für Gemeinwirtschaft und Gemeinwohl from Nomos Verlagsgesellschaft mbH & Co. KG
Bibliographic data for series maintained by Nomos Verlagsgesellschaft mbH & Co. KG ().