Cognitive Automation und die Zukunft der Arbeit: Eine integrierte Konzeptualisierung und Einblicke aus der Unternehmensrealität

Christian Engel

Die Unternehmung - Swiss Journal of Business Research and Practice, 2022, vol. 76, issue 1, 88-105

Abstract: Against the backdrop of Artificial Intelligence, facilitated by Machine Learning, Cognitive Automation (CA) moves beyond deterministic business process automation, such as Robotic Process Automation, Workflow Management or Straight Through Processing, and opens up the possibility for companies to increasingly automate service and knowledge work. However, successful CA adoption in organizations is still far below its possibilities. To counteract this, we present an integrated conceptualization of CA as well as the results of an interview study with practitioners. Through this, we provide insights into the current enterprise reality of CA initiatives and create an empirical basis to help companies successfully introduce CA into their organization. On this basis, we discuss the implications of CA for the future of work. This will expand our conceptual understanding of CA and provide empirical insights into how practitioners and researchers can use CA to shape the future of work.

Date: 2022
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DOI: 10.5771/0042-059X-2022-1-88

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Die Unternehmung - Swiss Journal of Business Research and Practice is currently edited by Prof. Dr. Artur Baldauf, Universität Bern, Prof. Dr. Manfred Bruhn, Universität Basel, Prof. Dr. Pascal Gantenbein, Universität Basel (geschäftsführend), Prof. Dr. Markus Gmür, Universität Fribourg, Prof. Dr. Klaus Möller, Universität St. Gallen, Prof. Dr. Günter Müller-Stewens, Universität St. Gallen, Prof. Dr. Dr. h.c. Margit Osterloh, Universität Zürich, Prof. Dr. Dieter Pfaff, Universität Zürich and Prof. Dr. Martin Wallmeier, Universität Fribourg

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