Reengineering of Public Services and Spheres of Government Regulations: Methodological Approach

M. Gintova, Andrey Zhulin, Artem Kostyrko, Sergey Plaksin and Leyla Sinyatullina
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Andrey Zhulin: http://www.hse.ru/en/org/persons/203576
Sergey Plaksin: http://www.hse.ru/en/org/persons/203573

Public administration issues, 2012, issue 1, 7-25

Abstract: The article is devoted to the improvement of the activities of state bodies in the course of implementing their authority in the designated areas. The article designates the place of re-engineering administrative and management processes among the priority trends for improving governance that are fixed in public program documents; the main measures taken and realized in 2010-2011 to optimize the mechanism of public regulation are presented in this article; the article gives a factual base which is used for making decisions about the necessity to streamline administrative processes. It considers the basic approaches to improve individual processes for the provision of public services, performance of state functions, re-engineering of complex spheres of public regulation.Results: Re-engineering of public services is an activity directed at the major overhaul of current practices in the provision of public services. A unified methodology of the re-engineering of processes for the provision of public services and optimization of control and survey, permitting activities are not currently incorporated into normative and methodological documents.Conclusions and recommendations: the creation of the mechanism of re-engineering administrative processes in the modern system of public management in Russia is not yet complete. Ongoing activities for the re-engineering public services and integrated industries are rare and are often not coordinated. To achieve the greatest effect it requires a complex approach involving: process optimization of public services; areas of public regulation; a legal support for removing legal conflicts and creating a regulatory environment for the process optimization; a regular monitoring and control of the implementation of decisions; registration of the results of the monitoring of the quality and accessibility of public services when making decisions on the need to streamline government processes.

Keywords: sphere of government regulation; public function; administrative process; optimization; reengineering; public service; monitoring (search for similar items in EconPapers)
Date: 2012
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