Sources of public service improvement: a critical review and research agenda

G. Boyne

Public administration issues, 2012, issue 3, 94-134

Abstract: Evidence from sixty-five empirical studies of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological quality of studies of public service improvement.

Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:nos:vgmu00:2012:i:3:p:94-134

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