The research of St. Petersburg civil servants’ readiness for e-governance projects development (2009–2013)

L. Bershadskaya and A. Chugunov

Public administration issues, 2014, issue 1, 188-198

Abstract: The article presents the results of the five-year e-Government development monitoring in St. Petersburg Administration. The research was focused on the civil servants readiness to use e-government technologies in their work. The study was conducted with using questionnaires in the period of 2009-2013. During the research period 1 707 civil servants from 57 St. Petersburg executive authorities were interviewed.The survey provided data on the use of ICTs by civil servants, their awareness of the e-governments technologies development projects, the civil servants ICT qualification and the motivation for learning. The study revealed a high level of the workstations computerization (97%). According to the surveys results, 61% of civil servants feel the need to improve their IT skills. The study fixed an increase of St. Petersburg civil servants awareness on the e-government projects and e-services (from 22% in 2010 to 34% in 2013).According to the polls results, a number of recommendations for effective e-government implementation were developed. For instance, among the most important recommendations are the following: providing educational activities, raising civil servants awareness about the best international practices in the field of e-government, introducing a unified system of efficiency and effectiveness.A series of studies were conducted with the support of St. Petersburg Committee for Information and Communications. Monitoring is carried out regularly expanding the research scale.

Keywords: IT-qualification; authorities; opinion poll; human resources; e-government; civil servants (search for similar items in EconPapers)
Date: 2014
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