Do Performance Management Systems Increase the Civil Servants Job Satisfaction

Alexander Kalgin, Daria Dvinskikh and Daria Parfenteva
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Alexander Kalgin: http://www.hse.ru/en/org/persons/16957549
Daria Dvinskikh: http://www.hse.ru/en/org/persons/15086136
Daria Parfenteva: http://www.hse.ru/en/staff/dparfenteva

Public administration issues, 2017, issue 3, 129-148

Abstract: Government agencies are actively implementing performance measurement instruments (PM). The effect of these instruments on civil servants work environment is understudied. This study explores the link between performance measurement system implementation and civil servants job satisfaction. We analyze data from a survey of 277 civil servants using structural equation modeling (SEM). Our results show that employees working in organizations with implemented PM systems are more satisfied with their jobs, demonstrate lower turnover intention, and are more result-oriented. These employees also show a higher organizational identifi cation and have a clearer vision of organizational goals. The survey results indicate that PM tools have a significant potential in increasing job satisfaction among civil servants.

Keywords: performance measurement; civil service; job satisfaction (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:nos:vgmu00:2017:i:3:p:129-148

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