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Key Lessons from the COVID-19 Pandemic

Rodney P. Parker

Foundations and Trends(R) in Technology, Information and Operations Management, 2025, vol. 19, issue 2–3, 317-341

Abstract: This document summarizes the author’s presentation during a panel discussion at the Third Midwest Healthcare Conference held at the University of Illinois at Urbana-Champaign, in August 2023. The presentation describes some key lessons derived from the author’s experience of conducting research during the COVID-19 pandemic, notably (1) the importance of gathering a research team consisting of complementary but overlapping skills, and (2) the increased usage of digital technologies in healthcare delivery is likely to be enduring.

Date: 2025
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