Setting Up a Robotic Process Automation Center of Excellence
Sorin Anagnoste ()
Management Dynamics in the Knowledge Economy Journal, 2018, vol. 6, issue 2, 307-322
Robotic Process Automation (RPA) has proven a solid and affordable solution for organizations in order to tackle the repetitive, low added value work. Not only that this solved another issue (e.g. high turnover rate), but came with further opportunities that raised the moral in the organization. Humans working side by side with (software) robots itÂ’s not anymore something science-fiction, but already in place in many organizations worldwide, including in Romania. The RPA path has been so far the following: organizations started with a Proof of Concept (PoC) validating the concept, then moved to a Pilot where a full process with all exceptions was automated end-to-end. After developing more than three Pilots organizations have realized that a team should be handling the robots inside the organization. This team should not only monitor the current robot, but also should have look for additional processes to automate. On the long term the most efficient way to treat this challenge is for a big organization (e.g. from banking, retail, oil&gas etc.) to create a Center of Excellence (CoE). By doing that each organization should take some follow some steps. These steps will be analyzed and developed further by the author of this paper, which is also a Subject Matter Expert for one a worldwide consulting firm.
Keywords: Robotic Process Automation (RPA); Center of Excellence (CoE). (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations: Track citations by RSS feed
Downloads: (external link)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:nup:jrmdke:v:6:y:2018:i:2:307-322
Access Statistics for this article
Management Dynamics in the Knowledge Economy Journal is currently edited by Contantin BRATIANU, Florina PINZARU and Alexandra ZBUCHEA
More articles in Management Dynamics in the Knowledge Economy Journal from College of Management, National University of Political Studies and Public Administration Contact information at EDIRC.
Bibliographic data for series maintained by Cristian-Mihai VIDU ().