Organizational Consequences and Individual Antecedents to Emotional Dissonance and Emotional Labor

Marin Paunov
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Marin Paunov: University of National and World Economy, Sofia, Bulgaria

Economic Alternatives, 2010, issue 2, 23-39

Abstract: This study reports the results of two research surveys, conducted in big administrative entities and covering 158 and 233 employees respecti vely. It confi rms some of the most important organizational consequences of emotional labor, showing that – generally – high levels of perceived emoti onal dissonance aff ect negati vely job performance, commitment and satifaction.

Keywords: emotional dissonance; emotional labor; job performance; individual differences (search for similar items in EconPapers)
JEL-codes: M12 Z13 (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:nwe:eajour:y:2010:i:2:p:23-39

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