Conceptual Framework for Evaluating the Effectiveness of the Implementation of Enterprise Resource Planning Systems in Small and Medium-Sized Enterprises

Natalia Futekova () and Vladimir Monov ()
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Natalia Futekova: University of National and World Economy, Sofia, Bulgaria
Vladimir Monov: BAS, Modelling and Optimization Department, Institute of Information and Communication Technologies, Sofia, Bulgaria

Economic Alternatives, 2014, issue 3, 117-125

Abstract: The paper is concerned with problems arising in the implementation process of ERP systems including the risks of severe loss of time, investment and customer interest resulting from unsuccessful ERP implementations. The research problem of effectiveness calculation is outlined. A conceptual framework is proposed for calculating in advance the effectiveness of the possible implementation of an ERP system. The problem is decomposed in two major parts and indicators that can measure the effectiveness of an ERP implementation process are discussed.

Keywords: ERP; implementation process; effectiveness calculation (search for similar items in EconPapers)
JEL-codes: O30 (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:nwe:eajour:y:2014:i:3:p:117-125

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