The Role of Speech Processing Technologies in Modern Finance

Radoslav Dodnikov
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Radoslav Dodnikov: University of National and World Economy, Sofia, Bulgaria

Innovative Information Technologies for Economy Digitalization (IITED), 2024, issue 1, 189-196

Abstract: In today's financial landscape, the integration of advanced speech processing technologies is becoming increasingly important for enhancing customer experience and operational efficiency. This paper examines how voice recognition, speech synthesis, and modern APIs can be leveraged within the financial sector. We explore the challenges of implementing these technologies, such as maintaining security and privacy, and discuss their potential to transform customer interactions and internal processes. By analyzing current advancements and real-world applications, the study highlights the significant impact that speech processing can have on making financial services more accessible and efficient. This research connects the theoretical possibilities of speech technologies with practical strategies for their implementation, aiming to contribute to the future development of voice-enabled financial services.

Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:nwe:iitfed:y:2024:i:1:p:189-195

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