Improving the Functioning of an Organisation – Implementing the Integrated Management System
Additional contact information
Elwira Gross-Gołacka: Alcide De Gasperi University of Euroregional Economy in Józefów, Poland
Journal of Applied Management and Investments, 2018, vol. 7, issue 2, 104-112
The development of an organisation should be the result of multi-directional improving activities. During times of increasing clients’ expectations and changes in management standards at units of the public finance sector, models and methods of improving the quality of public services are used more often, as they take into account the expectations and needs of the modern recipient. One of the areas of significant improvement when it comes to the development of an organisation is the integrated management system. As a result of a successful implementation of the integrated management system, one can expect sustainable development from an organisation both in its external and internal activities, as well as bringing additional benefits for the environment and the employees. This article presents examples of quality-based activities, originating from analysing the implementation process of the integrated management system at a unit of the public finance sector. The analyses have concluded that it is essential to share a common understanding of the intricacies of quality, to define it jointly and to create an environment, which supports it – through a quality-based organisational culture. It will allow a quality-based work orientation being built.
Keywords: integrated management system; quality management; management; administration; public finance sector (search for similar items in EconPapers)
JEL-codes: D73 H59 H83 (search for similar items in EconPapers)
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2) Track citations by RSS feed
Downloads: (external link)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:ods:journl:v:7:y:2018:i:2:p:104-112
Access Statistics for this article
Journal of Applied Management and Investments is currently edited by Anatoliy G. Goncharuk
More articles in Journal of Applied Management and Investments from Department of Business Administration and Corporate Security, International Humanitarian University Contact information at EDIRC.
Bibliographic data for series maintained by Anatoliy G. Goncharuk ().