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Improving the Functioning of an Organisation – Implementing the Integrated Management System

Elwira Gross-Gołacka
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Elwira Gross-Gołacka: Alcide De Gasperi University of Euroregional Economy in Józefów, Poland

Journal of Applied Management and Investments, 2018, vol. 7, issue 2, 104-112

Abstract: The development of an organisation should be the result of multi-directional improving activities. During times of increasing clients’ expectations and changes in management standards at units of the public finance sector, models and methods of improving the quality of public services are used more often, as they take into account the expectations and needs of the modern recipient. One of the areas of significant improvement when it comes to the development of an organisation is the integrated management system. As a result of a successful implementation of the integrated management system, one can expect sustainable development from an organisation both in its external and internal activities, as well as bringing additional benefits for the environment and the employees. This article presents examples of quality-based activities, originating from analysing the implementation process of the integrated management system at a unit of the public finance sector. The analyses have concluded that it is essential to share a common understanding of the intricacies of quality, to define it jointly and to create an environment, which supports it – through a quality-based organisational culture. It will allow a quality-based work orientation being built.

Keywords: integrated management system; quality management; management; administration; public finance sector (search for similar items in EconPapers)
JEL-codes: D73 H59 H83 (search for similar items in EconPapers)
Date: 2018
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