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Quality as the Main Competitive Tool and Its Role in Accounting Performance: An Empirical Study in Lighting Equipment Industry

Mihaela (Ștefan) Hint
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Mihaela (Ștefan) Hint: 1 Decembrie 1918 University, Romania

Journal of Applied Management and Investments, 2018, vol. 7, issue 4, 201-213

Abstract: The purpose of this article is to describe quality as an instrument of managerial performance in the sense of responding to the competitive environment, and how we can measure quality costs, also taking into account compliance factors, making it easier to explain. The author demonstrated that an economic entity that does not invest in quality under the present conditions of unprecedented competition in this area risks a considerable decline in market share, revenue and profits. The paper showed that the emphasis on product quality in general, but especially concerning the production of lighting equipment, leads to a consolidation of production resulting in lower production costs, customer satisfaction and generation of future revenue, or in some cases keeping steady incomes.

Keywords: managerial accounting; quality; cost calculation; prices; lighting industry; management (search for similar items in EconPapers)
JEL-codes: M41 L15 L64 (search for similar items in EconPapers)
Date: 2018
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