Service Quality Models for Higher Education: A Review [Modele de calitate în servicii pentru învăţământul superior: o analiză]

Fruth Andreas, Ioanăş Elisabeta, Ivanov Adelina, Smedescu Dan
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Fruth Andreas, Ioanăş Elisabeta, Ivanov Adelina, Smedescu Dan: Academia de Studii Economice din Bucureşti, Academia de Studii Economice din Bucureşti, Academia de Studii Economice din Bucureşti, Academia de Studii Economice din Bucureşti

Revista OEconomica, 2016, issue 01-2

Abstract: The higher education sector is highly dynamic and suffers constant changes over time. The quality of services offered in this sector is a feature of utmost importance, being the main reason why students choose a certain university. Seeing how much individuals value service quality, researchers have been trying for a long time to understand the main factors having the capacity to influence perception.

Keywords: service quality models; higher education (search for similar items in EconPapers)
JEL-codes: I23 L80 (search for similar items in EconPapers)
Date: 2016
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