Transformational Leadership and Empathy: The Impact of Quality in the Health Care Services in Kelantan, Malaysia

Wan Afezah Wan Abdul Rahman

International Journal of Economics, Business and Management Studies, 2017, vol. 4, issue 1, 50-56

Abstract: The study examined the relationship between transformational leadership, empathy and its impact on quality of health care services provided to the patients. The study used two types of questionnaires: a leadership inventory index (LPI) to measure the employees and the Consumer Assessment of Healthcare Providers and Systems (CAHPS) to measure the quality of services provided to the patients at Universiti Sains Malaysia Hospital, Malaysia. The results found that there is a significant relationship between transformational leaders and empathy, but there is no significant relationship between leadership effectiveness and service quality. The study found that the patients were satisfied with the quality of the services that they received at Universiti Sains Malaysia’s hospital.

Keywords: Empathy; Leadership; Health care; Services. (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.onlinesciencepublishing.com/index.php/ijebms/article/view/213/298 (application/pdf)
https://www.onlinesciencepublishing.com/index.php/ijebms/article/view/213/1112 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:onl:ijebms:v:4:y:2017:i:1:p:50-56:id:213

Access Statistics for this article

More articles in International Journal of Economics, Business and Management Studies from Online Science Publishing
Bibliographic data for series maintained by Pacharapa Naka ( this e-mail address is bad, please contact ).