TOTAL QUALITY MANAGEMENT AND THE COLLABORATIVE ADHOCRACY

Suzana Demyen () and Angela Bretcu ()
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Suzana Demyen: University "Eftimie Murgu" of Resita, Faculty of Economic Sciences, Romania
Angela Bretcu: "Eftimie Murgu" University of Resita, Faculty of Economic Sciences, Romania

Annals of Faculty of Economics, 2018, vol. 1, issue 1, 402-422

Abstract: The interest in quality improvement originally covered the field of production, later expanding on processes and to organizational management (TQM). This level distinguishes an active concern of integrating the human factor and interferes in the process of quality improvement. A strong participatory organizational culture (unambiguous and lacking theoretical discourse) enables the transfer of responsibility at every level and the implantation of qualitative approach to each active employee of the organization. Considering the current environmental conditions and the continuous process of change, organizational culture becomes the only possibility to ensure the tradition of teamwork and a constant transmission of quality-based mentality. An adhocracy oriented organizational culture, flexible and creative at the same time, is often used as a method of implementing TQM in the current context of economic and social dynamism. Simultaneously, the emphasis on collaboration allows interaction within the organization, coordination of activities and connection to the environment. The paper proposes a model of collaborative adhocracy that combines the advantages of the adhocracy oriented model developed by Mintzberg, with the one regarding collaborative leadership designed by Greiner. The suggested model uses a flagship type entity, through which adhocracy oriented social network transfers its knowledge, technology, solutions, engaging collaborative actions. There are listed the advantages of using such a model.

Keywords: TQM; organization; culture; collaborative adhocracy; change; flagship (search for similar items in EconPapers)
JEL-codes: D21 D23 L20 M14 (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (2)

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