Automatic evaluation of logistics processes based on system of indicators with the help of Microsoft Sharepoint

Philip Hartmann () and Christoph Laroque ()
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Philip Hartmann: University Paderborn, Heinz Nixdorf Institute
Christoph Laroque: University Paderborn, Heinz Nixdorf Institute

Business Logistics in Modern Management, 2011, vol. 11, 239-258

Abstract: Due to the globalization, internationalization and the shift from seller-markets to buyermarkets, the demands on companies regarding efficiency and effectiveness steadily increase, leading to an increased competition. For each company, it is necessary to remain able to respond quickly to changes in daily production. Many problems according to its effectiveness and efficiency are caused by inadequate logistics processes, although the potential of these processes could be carried out by the permanent check of the actual performance against the background of the customer’s requirements. In order to challenge this measurement, the reorganisation of processes must be based exclusively on a full analysis of the existing processes, where key performance indicators are the basis. Key success factors during implementation and usage are the reduction of costs and cycle times with consistent quality. The aim of our approach is an automatic, key performance indicator-based assessment of logistics processes involving the Microsoft SharePoint technologies. To achieve this objective, a method is designed which includes 3 steps: 1) process documentation, 2) process analysis and 3) process evaluation. Step 1 describes the documentation of a selected logistic process and ensures, that the requirements and conditions for the next steps are met. This also includes the development of a process model. Process analysis aims at the elaboration of indicators, their measurement points and data sources on the basis of concrete objectives (e. g. the reduction of logistic costs). The last step is to identify those sub processes, that have to be changed. All steps are validated by an example of the procurement process of a producing company. The evaluation of the keys performance indicators is also implemented.

Keywords: business; performance; indicators; processes; analysis (search for similar items in EconPapers)
Date: 2011
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